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Customer Service Representative

Department:  Procurement and Planning - ANZ

North Strathfield, AU, 2137

Job Function:  Supply Chain
Employment Type:  Full time

The Arnott’s Group portfolio of brands such as Tim Tams, Campbell Soup, Shapes, V8 and Scotch Finger continues the 155-year legacy of the Arnott family, providing quality, great-tasting food. Our ambition is to be a regional powerhouse of consumer food brands and our purpose is simple: to create delicious moments. We foster equality, diversity and sustainability, high performance with integrity, balancing decisions from our head and heart and delighting our customers every time.


As a Customer Service Representative, you will build customer confidence through the delivery of exceptional service and delivery to both our internal and external customer base, supporting the sales effort of our Domestic operations.


Your key responsibilities will include:

  • Actively engage and manage operational process and manage Ad-Hoc situations to a suitable conclusion, or to a point of escalation to the relevant internal or external stakeholder.
  • Support our State Account managers to execute their sales plans via high level interpersonal skills and timely communication.
  • Effective management and detailed focus on both manual and EDI Order Entry for our Retail customers and manage all required steps daily.
  • Engage with the Domestics Logistics Team and relevant 3PL’s in the day to day management of activity, ensuring that:
    • All activities are completed efficiently and to an effective conclusion
    • compliance metrics (Pick, PGI’s and others as required) are managed with the relevant team to an effective conclusion
  • Complete reporting and actions for any other logistics activity as required ensuring that data is correct and valid
  • Support all enquiries, when made, to facilitate the ongoing exceptional logistics service models in terms of:
    • On Time / On Day delivery
    • Customer queries
    • Rejected / Returned orders into warehouses
  • Assisting in identifying improvement opportunities
  • Ensure that Visit Plans and route to serve metrics are accurate and maintained
  • Work with other functions and represent the Logistics Services Team, where required, in internal meetings and participate in project groups as directed
  • Work closely within the team and business partners to provide timely answers to internal & external queries

To be successful in this role, you will need to have:

  • Experience using SAP or similar ERP systems preferred but not essential as full training will be provided.
  • Ability to manage varying timelines and conflicting priorities across various workstreams.
  • Experienced in working in a fast-paced time sensitive team-based environment.
  • Proven effective and professional communication to both internal & external stakeholders are of paramount importance
  • Knowledge of the FMCG industry and market which you can apply to servicing customers
  • A basic understanding of business financial concepts and principles.


We're a company that doesn't stay still. Our love of food and pushing the boundaries is what keeps us at the forefront of our industry. Our people pave the way and our culture is inclusive - you will be part of our family. We pride ourselves on our work/ life balance, our focus on health & well-being and our dedication to developing our employees!


Our passion to create delicious moments and push the boundaries is what keeps us at the forefront of our industry. We pride ourselves on our high-performance work environment where everyone has the same opportunity to perform, grow and thrive.