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End User Technology Manager

Department:  IT - ANZ
Location: 

North Strathfield, NSW, Australia, 2137

Job Function:  IT - ANZ
Employment Type: 
About the Job
At The Arnott’s Group, we're investing in modern workplace technology to create better employee experiences, improve productivity and build a more connected, secure and future-ready business.

We're looking for an End User Technology Manager to lead the strategy, governance, delivery and continuous improvement of our Microsoft 365 and Modern Workplace ecosystem across ANZ & Asia.

Reporting to the Head of Infrastructure & Operations, this newly created role forms part of a broader technology operating model transformation. You'll have end-to-end accountability for the Microsoft 365 tenant and Modern Workplace platforms, spanning collaboration, identity and endpoint management across the region. Leading internal specialists and managed service partners, you’ll establish the governance, standards and service ownership required to continuously improve these services at enterprise scale.

This is a unique opportunity to move beyond traditional support and operations, taking ownership of a critical technology capability and shaping how Modern Workplace Services evolve across the business.

You'll drive best practice implementation across our Microsoft 365 and Modern Workplace ecosystem, and lead key transformation initiatives including Microsoft 365 service optimisation, co-managed device migration to Intune, Autopilot deployment, cloud identity modernisation, device lifecycle transformation, endpoint standardisation, workplace experience enhancements and service management uplift.

About You
You're curious, commercially minded and confident leading people, technology and change.

You understand that successful workplace technology is about more than devices and systems. It's about creating a seamless employee experience, building strong partnerships and making technology simpler, smarter and more effective for the business.

You're comfortable operating across technical teams, business stakeholders and external partners. You naturally take ownership, build relationships and look for opportunities to improve processes rather than simply maintaining them.

You'll bring:
  • Leadership experience across Microsoft 365, Modern Workplace or End User Technology environments supporting staff across multiple regions and geographies
  • Strong technical expertise across Microsoft 365, Teams, SharePoint Online, Exchange Online, Entra ID, Intune and endpoint management
  • Experience establishing governance and standards across Microsoft 365
  • Experience applying IT Service Management and Identity & Access Management principles within enterprise environments 
  • Experience leading both transformation initiatives and operational service delivery
  • Strong stakeholder management and influencing capability
  • Experience managing vendors and Managed Service Providers
  • Commercial experience across Microsoft licensing, procurement, asset lifecycle management and technology budgeting
  • A proactive approach focused on continuous improvement, automation and simplification

What Your Days Look Like
  • Leading, developing and supporting your team, building capability and creating clear accountability for outcomes
  • Managing service providers and strategic partners, driving service performance, governance, accountability and value
  • Building strong stakeholder relationships and partnering across the business, including People & Culture, Cyber Security, Application Delivery and broader Digital & Technology teams
  • Managing the delivery of transformation initiatives and operational services, balancing strategic priorities with reliable day-to-day service delivery
  • Establishing strong governance, standards and service ownership, embedding IT Service Management principles and improving operational maturity
  • Driving continuous improvement, automation and simplification, identifying opportunities to improve efficiency and service quality
  • Improving employee experience and technology adoption, ensuring workplace services are effective, intuitive and aligned with business needs
  • Managing commercial outcomes across licensing, vendor engagements, procurement, asset lifecycle and technology budgets
  • Providing leadership through major incidents and escalations, ensuring effective resolution and continuous improvement

The Ingredients for Success
You'll be successful if you can:
  • Build, lead and develop a high-performing team 
  • Drive strong vendor and MSP performance, accountability and value
  • Build strong relationships and alignment across business and technology stakeholders 
  • Deliver transformation priorities while maintaining stable and effective operational services 
  • Establish a proactive, scalable and well-governed operating model 
  • Drive best practice, continuous improvement, automation and simplification 
  • Improve service performance, employee experience and technology adoption 
  • Increase the maturity, effectiveness and business value of our Microsoft 365 and Modern Workplace capability

Perks
  • Hybrid working environment
  • Access to some of Australia's most loved brands
  • Career growth opportunities across The Arnott's Group
  • Health and wellbeing initiatives
  • Reward and recognition programs
  • North Strathfield office location, free onsite parking 

Our Culture
At The Arnott's Group, our purpose is simple: Create Delicious Moments.

We're building a technology function that is increasingly strategic, customer-focused and commercially minded. This role is critical in helping us modernise workplace technology, strengthen service delivery and improve the employee experience across the organisation.

If you're passionate about workplace technology, leading people and driving meaningful change, we'd love to hear from you.

Apply now »